MuteNoteDownloadRefunds
Payments for MuteNote are handled by Paddle, our merchant of record, so refunds go back through Paddle to the card you paid with.
Subscriptions
- First payment: if MuteNote isn’t for you, ask within 14 days of your first payment for a full refund.
- Renewals: cancel any time from the Account tab in Settings. You keep your plan until the end of the period you paid for, and you won’t be charged again. We don’t refund part-used periods.
- Changing plan: when you move between monthly and yearly or between Pro and Pro Plus, the app shows the exact charge or credit before you confirm.
Extra hours and hour packs
Changed your mind about a pack or top-up, or the notes missed a decision or a promise from your call? Within 14 days of buying it, choose Refund it on the Account tab in Settings, used or not. We can’t see your calls or notes, so we take your word for it.
Your first refund happens straight away. After that, we look at each request ourselves and reply within 2 working days. Once a refund is requested, those hours stop counting.
How to ask
Email [email protected] with the email you bought with, or reply to your Paddle receipt. Refunds usually reach your card within 5 to 10 working days.
Your legal rights
If you’re in the EU or UK, you have a 14-day right to cancel a purchase. Because MuteNote starts working immediately, that right ends once you start using what you bought, if you agreed to that at checkout. The first-payment refund above goes further than this anyway.